We want you to know exactly how returns work before you buy. Please read this policy carefully.
Return window
You may request a return within 30 calendar days after the delivery date. Requests made after 30 days may not be accepted.
Return conditions
To be eligible for a return, the item must be:
- Unused and in the same condition you received it.
- In the original packaging, with any seals, labels, or accessories included.
- Not damaged due to misuse, improper storage, or normal wear after use.
For health and safety reasons, we cannot accept returns of opened or used supplement products unless there is a quality problem with the item.
Quality problems
If you receive a product that is damaged, defective, expired, or not the item you ordered, contact us at info@elysiumhealthdeal.com within 30 days of delivery. Please include your order number and, if possible, a photo of the item and packaging. We will review the issue and arrange a return, replacement, or refund as appropriate.
Return shipping cost
If the return is due to a quality problem, we will cover the return shipping cost. If the return is for another reason and we approve it, we will also cover the return shipping cost. We do not charge a restocking fee.
Return address
Please do not send returns to any address other than the one we provide. The return address is:
724 NW 67th Avenue
Bentonville, AR 72713
United States
Before shipping a return, contact us at info@elysiumhealthdeal.com so we can confirm the return is eligible and provide any necessary instructions.
Refund processing time
Once we receive and inspect the returned item, we usually process the refund within 1–2 business days. After we process the refund, it may take 7–10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Refund method
Refunds are issued to the original payment method used at checkout. We do not offer store credit unless you specifically agree to it.
Non-returnable items
For safety and hygiene reasons, opened or used supplements are not returnable unless they have a quality problem. If you are unsure whether your item qualifies, contact us first.